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Refund Policy

Last updated: 17 August 2026

This Refund Policy explains when and how you can get your money back for credits bought on Unwatched (unwatched.click). It forms part of our Terms of Service.

1. What you are buying

Unwatched sells prepaid credits in one-time packs. There is no subscription and nothing renews, so there is never anything to cancel. Credits are spent on generating summaries, deep articles, slide decks and other operations, at the prices published on our pricing page. Purchased credits are valid for 12 months from the date of purchase.

2. 14-day refund on unused credits

You can request a full refund of a credit pack within 14 days of the purchase, provided the credits from that pack have not been used. No reason is required.

  • The 14 days run from the moment your payment is confirmed.
  • The refund is issued to the original payment method, in the original currency.
  • When we refund a pack, the corresponding credits are removed from your balance, and any account limits that the purchase unlocked return to their previous level.

3. What counts as "unused"

A pack is unused if the purchased credits it added are still on your balance. Credits that we granted for free each day are tracked separately and are always spent first, so simply trying the service on your free daily credits does not affect your right to a refund.

4. What we cannot refund

Credits that have already been spent are not refundable. Each generation immediately consumes computing resources and paid third-party model capacity on our side, so the value has been delivered at the moment the article is produced. This also means we cannot refund a purchase after 14 days, or refund part of a pack you have started spending — but see the next section, which covers the case where something actually went wrong. Credits that have passed their 12-month validity period are not refundable either.

5. Failed or incomplete generations

If a generation fails, credits are returned to your balance automatically — we reserve credits when an operation starts and only charge them once it completes successfully. You do not need to contact us for this. If you were nonetheless charged for something that never produced a usable result, email us and we will credit your balance back or refund it, at your choice, regardless of the 14-day window.

6. How to request a refund

Email support@unwatched.click from the address on your Unwatched account, and include the date of the purchase and which pack you bought. That is all we need to find the order.

7. How long it takes

We reply to refund requests within 3 business days. Once approved, the refund is issued through LiqPay straight away; how quickly the money appears then depends on your bank or card issuer, typically 5 to 10 business days.

8. Chargebacks

If something looks wrong with a charge, please write to us first — we can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us leads to the account being suspended while the dispute is investigated. Fraudulent or unauthorised charges are of course refunded in full, and you should report them to us immediately.

9. Your statutory rights

Nothing in this policy limits rights you have under consumer-protection law where you live. In particular, EU and UK consumers have a statutory right of withdrawal for digital purchases; this policy is intended to match or exceed it. Because credits are digital content supplied immediately, that right is exhausted for the portion of credits you have already spent.

10. Contact

Questions about a payment or a refund? Email support@unwatched.click.

This English version is the authoritative version of the Refund Policy. Any translation is provided for convenience only.